Coordinated Consumer Services (CCS) provides the necessary clinical support to the Office of Mental Health and becomes directly involved with the clinical care of specific consumers within the behavioral health system. CCS provides client-specific follow up, activities, supports and services to mental health professionals and the mental health population in Philadelphia County.  

CCS is comprised of four distinct units:

Access to Alternative Services (AAS)- this unit is responsible for the administration and daily management of residential services funded by the Office of Mental Health. It establishes departmental standards, objectives, policies and procedures for all residential service providers. With a focus on admission, skills acquisition and discharge, AAS ensures residential services increase client outcomes, improve consumer choice and satisfaction, and make the most efficient use of funding and resources.

Admission, Discharge and Planning Team (ADAPT)- is charged with "gatekeeping" admissions and discharges for the two Extended Acute Care Units (EAC) in the system as well as all admissions into Norristown State Hospital.  
The team provides screening, scheduling and assessment of all referrals to ensure appropriate level of care and utilization of resources.

Criminal Justice and Special Operations- this unit is responsible for all special client requests that might be directed to the Division from the Office of the Health Commissioner, CBH Clinical Director or other upper level management across the system. The Unit is also responsible for Mental Health Court and liaisons with other legal departments within the behavioral health system, including the Health Department, Public Defenders, State Hospital (NSH) and CHIPPS/SIPPS activity regarding legal issues and other specialized client requests.

Targeted Case Management (TCM)- provides technical assistance and support to agencies across the county who provide the full array of case management services.  This unit is focused on improving Targeted Case Management practices so that individuals with serious and persistent mental illness can access and participate in the services they need to cope with their illness and improve their quality of life.